There are 4 tiers to AWS Support Plans: Basic, Developer, Business, and Enterprise. Depending on the plan you select, you receive different support resources.

For example, only Enterprise level plan provides Technical Account Manager (TAM) and Support Concierge access. TAMs provide proactive best practices guidance, and help you develop and run AWS solutions. Support Concierge provides account and billing analysis to help cut costs.

I’ve created a simple table for you to visualize the differences between the support plans. The pricing range from Free to $15,000/mo, so there is definitely a big difference in pricing.

AWS Support Plans

For the support you receive, Business is probably the best bet for many of the support plan related questions, when you consider the price ($100/mo vs $15,000/mo for Enterprise) and the support SLA of 24×7 support with 1 hour response to urgent support cases.

Support Plans are important part of Certified Cloud Practitioner Exam, so it’s important that you can identify the different levels, and what kind of services each level entitles you to.

Basic

Developer

  • Cost: $29/mo (scales with use)
  • Use: Experimenting with AWS
  • Primary Contact can ask technical questions through Support Center
    • SLA: 12-14 hours at local business hours

Business

  • Cost: $100/mo (scales with use)
  • Use: Production use of AWS
  • Full access to AWS Trusted Advisor for optimizing infrastructure
  • AWS Support API access for support case automation
  • Unlimited number of contacts can open cases
    • SLA: 24×7 support via phone, e-mail, chat
      • 1 hour response time to urgent support cases
    • Provides support with common 3rd party applications

Enterprise

  • Cost: $15,000/mo (scales with use)
  • Use: Mission-critical use of AWS
  • Comes with all the features of the Business Plan
  • Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions
  • Support Concierge: billing and account analysis
  • Unlimited number of contacts can open cases
    • SLA: 24×7 support via phone, e-mail, chat
      • 15 min response to critical support cases (with priority)

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.